Creating Relationship Bonds: An Exploration of Brand Resonance Research
DOI:
https://doi.org/10.38142/jebd.v1i3.124Keywords:
Brand Resonance, Perceived Value, Brand Experience, Brand Love, Social Media MarketingAbstract
Purpose:
Brand resonance is essential for organizations to understand as they seek to build stronger relationships with the public. Brands are expected to understand what drives the relationship between consumers and their brand and take steps to build brand resonance.
Methodology:
This article was prepared using the literature study research method by collecting data from other scientific works such as journals, international journals, and proceedings that discuss matters related to brand resonance, perceived value, brand experience, brand love, and social media marketing through stages of data collection and categorization of data from journals and paper proceedings related to brand resonance, perceived value, brand experience, brand love, and social media marketing.
Findings:
Brand resonance is the highest relationship that can be successfully built between a brand and its consumers in the form of behavioral Loyalty, attitudinal attachment, sense of community, and active engagement.
Implication:
In this literature review, several factors influence brand resonance between consumers and a brand: perceived value, brand experience, brand love, and social media marketing.
Downloads
References
Ahmed, R. U. (2021). Social Media Marketing, Shopper’s Store Love and Loyalty. Marketing Intelligence & Planning, 40(2): 153–168. https://doi.org/10.1108/MIP-05-2021-0164
Almquist. (2016). The Elements of Value. Harvard Business Review Magazine.
Althuwaini, S. (2022). The Effect of Social Media Activities on Brand Loyalty for Banks: The Role of Brand Trust. Journal of Administrative Science, 12: 148. https://doi.org/10.3390/admsci12040148
Anggreni, N. K. D. A., Sara, I. M., & Saputra, K. A. K. (2023). The Effect of Sustainability Accounting, Work Environment, and Leadership on Employee Performance. Journal of Entrepreneurial and Business Diversity, 1(1), 72-77. https://doi.org/10.38142/jebd.v1i1.73
Babakus, E., Bienstock, C. C., & Van Scotter, J. R. (2004). Linking Perceived Quality and Customer Satisfaction to Store Traffic and Revenue Growth. Decision Sciences, 35(4), 713-737. https://doi.org/10.1111/j.1540-5915.2004.02671.x
Bhanot, Dr. A. (2021). The Role of Confidence and Trust in the Ability to Understand the Effect of Social-media Marketing on Brand Loyalty and Equity. Academy of Management Journal, 64(1).
Brakus, J. Josko. S., Bernd. H. (2009). Brand Experience: What is it? How is it Measured? Does it Affect Loyalty? Journal of Marketing, 73: 52–68. https://doi.org/10.1509/jmkg.73.3.52
Carrol, B., & A. Ahuvia, Aaron. C. (2006). Some Antecedents and Outcomes of Brand Love, Marketing Letters. https://doi.org/10.1007/s11002-006-4219-2
Cheung, Y. Y. Tung, W. F. Yang, M. H. Chiang, C. T. (2019). Linking Relationship Equity to Brand Resonance in a Social Networking Brand Community. Electronic Commerce Research and Applications, 35: 100849. https://doi.org/10.1016/j.elerap.2019.100849
Dessart, L., Veloutsou, C., & Morgan-Thomas, A. (2015). Consumer Engagement in Online Brand Communities: A Social Media Perspective. Journal of Product & Brand Management, 24(1), 28–42. https://doi.org/10.1108/JPBM-06-2014-0635
Fetais, A. H. Algharabat, R. S. Aljafari, A. R., Nripendra, P. (2022). Do Social Media Marketing Activities Improve Brand Loyalty? An Empirical Study on Luxury Fashion Brands. Information Systems Frontiers, 25:795–817. https://doi.org/10.1007/s10796-022-10264-7
Giantari, I. G. A. K., Utama, I. P. H. B., Wardani, N. L. D. A. (2020). Peran Brand Love Memediasi Pengaruh Brand Image terhadap Word of Mouth. Juima, 10(1).
Gunduzyeli, B. (2022). Investigating the Relationship Between Brand Experiences Dimensions and Brand Resonance through Two Different Brands Selected from the Cosmetic and Food Sectors. International Journal of Economics and Administrative Sciences, XIII: 001-017.
Haudia, H. Wiwik, M. Suyoto, Y. T. Prasetio, T. Pitaloka, E. Wijoyo, H. Yonata, H. Koho, I. R. Cahyono, Y. (2022). The Effect of Social Media Marketing on Brand Trust, Brand Equity and Brand Loyalty. International Journal of Data and Network Science, 6. https://doi.org/10.5267/j.ijdns.2022.1.015
Ibrahim, B., Aljarah, A., & Ababneh, B. (2020). Do Social Media Marketing Activities Enhance Consumer Perception of Brands? A Meta-Analytic Examination. Journal of Promotion Management, 26(4), 544-568. https://doi.org/10.1080/10496491.2020.1719956
Ishrak, S. M. Hasin. Al-Mamun, Muhammad, H. (2022). The Impact of Various Facets of Customer-Based Brand Equity on Brand Resonance. International Journal of Business and Society, 23(3): 1649–1673. https://doi.org/10.33736/ijbs.5194.2022
Jeon, H. M. & Yoo, S. R. (2021). The Relationship Between Brand Experience and Consumer Based Brand Equity in Grocerants. Service Business, 15:369–389. https://doi.org/10.1007/s11628-021-00439-8
Kaplan, A. M., & Haenlein, M. (2010). Users of the World, Unite! The Challenges and Opportunities of Social Media. Business Horizons, 53(1), 59-68. https://doi.org/10.1016/j.bushor.2009.09.003
Keller, K. L. (2013). Strategic Brand Management. Pearson Education Limited.
Kim, Kyung-Min. Nobi, B. Taewan, K. (2020). CSR and Brand Resonance: The Mediating Role of Brand Love and Involvement. Sustainability, 12: 4159. https://doi.org/10.3390/su12104159
Kotler, P. Keller, K. L. (2016). Marketing Management. Pearson Education Limited.
Kotler, P. A. Gary, O. Oliver, M. (2018). Principles of Marketing. Pearson Education Limited.
Liang, B. (2021). How Brand Experience, Satisfaction, Trust, and Commitment Affect Loyalty: A Reexamination and Reconciliation. Italian Journal of Marketing: pp. 203–231. https://doi.org/10.1007/s43039-021-00042-9
Liu, P. L., Zhao, X., & Wan, B. (2023). COVID-19 Information Exposure and Vaccine Hesitancy: The Influence of Trust in Government and Vaccine Confidence. Psychology, Health & Medicine, 28(1), 27–36. https://doi.org/10.1080/13548506.2021.2014910
Madeline, S. Sihombing, S. O. (2019). The Impacts of Brand Experiences on Brand Love, Brand Trust, and Brand Loyalty: An Empirical Study. Jurnal Bisnis dan Manajemen, 20(2): 91-107. https://doi.org/10.24198/jbm.v20i2.241
Munir, A. R. Maming, J. Kadir, N. Sobarsyah, M. (2021). Brand Resonance Capability: The Mediating Role Between Social Media Marketing and SMES Marketing Performance. Academy of Entrepreneurship Journal, 27(1).
Murniati, E. (2019). Modul Bahan Ajar Proses Komunikasi, Prinsip Dasar Proses Komunikasi, Pandangan Ahli Tentang Proses Komunikasi. Model Komunikasi, Fungsi dan Manfaat Model Komunikasi, Definisi Informasi, Jaringan Teknologi Komunikasi, Audit Teknologi Informasi, Layanan Informasi dan Penerapan Komunikasi dalam Layanan Bimbingan Pemberian Informasi.
Naaman, M., Becker, H., & Gravano, L. (2011). Hip and Trendy: Characterizing Emerging Trends on Twitter. Journal of the American Society for Information Science and Technology, 62(5), 902-918. https://doi.org/10.1002/asi.21489
Nilowardono, S. Susanti, C. E. Rahayu, M. (2020). Effects of Perceived Quality and Social Media Marketing on Brand Loyalty through Brand Trust and Brand Love. IOSR Journal of Business and Management (IOSR-JBM), 22: 20-29.
Nuryanto. (2011). Ilmu Komunikasi dalam Konstruksi Pemikiran Wilbur Schramm. Jurnal Komunikasi Massa, 4(2).
Pradana, A. A. G. W. A., Kawisana, P. G. W. P., & Indriyani, N. M. V. (2023). Factors Affecting Motor Vehicle Taxpayer Compliance. Journal of Entrepreneurial and Business Diversity, 1(2), 121-126. https://doi.org/10.38142/jebd.v1i2.85
Purnanta, L. Santoso, A. B. Panjaitan, R. Zusrony, E. (2022). Enhancing Product Innovation Through Digital Value Resonance: Technology Readiness. Journal of Management and Business: 2615-6385.
Qiao, Y. Yin, X. Xing, G. (2022). Impact of Perceived Product Value on Customer-Based Brand Equity: Marx’s Theory – Value-Based Perspective. Journal Frontiers in Psychology, 13:931064. https://doi.org/10.3389/fpsyg.2022.931064
Rahman, R. Langner, T. Dirk, T. (2021). Brand Love: Conceptual and Empirical Investigation of a Holistic Causal Model. Journal of Brand Management, 28: 609–642. https://doi.org/10.1057/s41262-021-00237-7
Rusandry, R. (2023). The Effectiveness of Providing Business Capital Loans in Developing Women's Entrepreneurial Soul. Journal of Entrepreneurial and Business Diversity, 1(2), 137–142. https://doi.org/10.38142/jebd.v1i2.107
Saputra, M. H. Ardyan, E. Tanesia, C. Y. Ariningsih, E. P. (2021). Building Brand Resonance: Optimizing Symbolic Brand Reputation and Cust Tion and Customers’ Emo Omers’ Emotional Value. ASEAN Marketing Journal, 13(2). https://doi.org/10.21002/amj.v13i2.13543
Shieh, H. S. Lai, W. H. (2017). The Relationships among Brand Experience, Brand Resonance and Brand Loyalty in Experiential Marketing: Evidence from Smart Phone in Taiwan. Journal of Economics and Management, 28(2). https://doi.org/10.22367/jem.2017.28.04
Swe, T. M. (2022). Brand Resonance of Customers on Caterpillar Electric Power Generator in Myan Shwe Pyi Tractors Limited, Meral Myanmar Education Research and Learning: 07–15.
Tang, J., & Xie, L. Sun, Q. Liu, X. (2023). What Makes Consumers Repeat Consumption of Internet Celebrity Restaurants? International Journal of Contemporary Hospitality Management. https://doi.org/10.1108/IJCHM-04-2022-0490
Tarigan, M. I. Lubis, A. N. Rini, E. S. Sembiring, B. K. F. (2019). Destination Brand Experience and Semiotic Brand Resonance. DLSU Business & Economics Review. 28(3): 30-34. https://doi.org/10.5220/0009328906320636
Wang, Y. Lin, Yu-Tzu. (2021). Discussing the Relationships between Consumer Experiential Value, Celebrity Endorsement and Brand Resonance – Case Study of the STAYREAL Brand. International Business Research, 14(8). https://doi.org/10.5539/ibr.v14n8p26
Wilson, T. P. K. (2020). Brand Experience, Perceived Value, Brand Trust Untuk Memprediksi Brand Loyalty: Brand Love sebagai Variabel Mediasi. Jurnal Muara Ilmu Ekonomi dan Bisnis, 4: 184-193. https://doi.org/10.24912/jmieb.v4i1.7759
Zarella. (2010). The Social Media Marketing Book. Oreilly media.
Zhang, S. Peng, M. Yao-Ping. Peng, Y. Zhang, Y. Ren, G. & Chen, Chun-Chun. (2020). Expressive Brand Relationship, Brand Love, and Brand Loyalty for Tablet PCs: Building a Sustainable Brand. The Journal Frontiers in Psychology, 11: p. 231. https://doi.org/10.3389/fpsyg.2020.00231
Downloads
Published
Issue
Section
License
Copyright (c) 2023 Tia SASTRINA, I Gst. Ayu Kt. GIANTARI, Putu Yudi SETIAWAN, I Gst. A. Kt. Gd. SUASANA
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
Creative Commons Attribution-NonCommercial 4.0 International License.